Select jira service desk as your future platform and provide your access credentials select the necessary project from the drop down menu and choose the ticket type. Jira service desk is rated 78 while servicenow is rated 84.
Integrate servicenow with jira software.
Jira service desk servicenow. Servicenow is an it service application platform as a service provider that offers a range of itsm products to automate. The incident is replicated as a bug in jira software by connectall. An overview meet jira service desk jira service desk is the only customer service software built on jira and can be extended via the 1800 apps available on the atlassian marketplace to fit your needs.
The development works on debugging and all the updates flow back to the service ticket. This allows you to be strict on the steps being followed in development while turning over the management of that process to the developers. Servicenow alternative built on jira for 15 the price jira service desk brings your dev it and support teams together on the jira platform so they can stay connected and resolve issues faster.
Customer reports an incident that is tracked in servicenow. For smaller it shops with limited needsrequirements jira service desk is a safe bet especially since the platform can be easily scaled up and expanded to support more users and features. It is great at building out and managing a specific workflow.
The top reviewer of jira service desk writes an excellent solution for tracking customer service issues and tracking technical support issues. Created in 2013 the 10 release puts the power of jira in the hands of service desk teams. Jira service desk is a service management software that connects it to businesses through fast accountable resolution of.
Both service desk and jira have been regularly updated over the years. On the other hand the top reviewer of servicenow writes discovery has reduced the time to builddeploy devices within our environment. Jira service desk is currently on version 32a full release history is available on the atlassian documentationwebsite.
Currently on its helsinki release servicenow has also seen regular monthly updates since its initial release. Jira service desk is a flexible collaborative itsm solution built for rapid service delivery. It could work well as a service desk ticketing system.
Select objects you want to migrate and change fields mapping if you need to. Jira service desk and servicenow. The customer is updated automatically when the defect is rectified.
Get a knowledge base self service automation slas and csat starting at only 20agentmonth. Select servicenow from the drop down menu and provide access credentials. Organizations looking for a more structured itsm and itil focused solution may opt for servicenows enterprise service management platform instead.
Using the workflow jira can be used to manage any number of development type projects.