When the user clicks on switch report it will display the list of reports. Provide it service and support without the cost and complexity of traditional itsm solutions.
Integrating with portfolio for jira.
Jira service desk report examples. This version differs from the original jira report in two places where we loop over the issue result set to display the time. Deliver exceptional it service fast. Discover new trends with service desk reports reports are visual representations of your data that you can use to better understand whats happening in your service desk.
Not only does your service desk come with reports depending on the project template you chose but you can create your own ones too. Learn how you can use jira service desk to easily receive track manage and resolve requests from your teams customers. To find older customer reports for jira service desk versions compatible with your instance you can look through our version history page.
The following screenshot shows list of reports available for quick switch. For versions of jira prior to 70 the app tier should match the licensed user tier for jira. How can i build reports in jira service desk.
Integrating with jira service desk. The following screenshot shows how to access the report section. The find new apps or find new add ons screen loads.
What is jira service desk. Our affordable and transparent pricing lets you get started quickly and deliver value fast. This report shows the big picture.
Click the admin dropdown and choose add ons. But if youre interested in trends want to see a different timeframe or are just more of a visual person you may find creating a custom report more useful. For example if youre running jira software 500 users and jira service desk 25 agents on the same instance you should purchase the 500 user tier for apps.
Jira service desk provides powerful real time reporting so you can see your teams performance metrics and better understand trends in your workload. Integrating with jira software server. Spin up new services with jira service desks intuitive codeless setup and configuration.
Creating a jira report. If your administrator has set you up as a project admin for an existing service desk project get to know the main service desk features you can customize for your team. By default jira service desk includes an sla goals report that shows how your team performed against its goals during the past week.
Log into your jira instance as an admin. This tutorial applies to jira 710 and later. It will display all the reports supported by jira.
Click on the reports icon on the left side of the page.