Ca software asset manager. Hit the ground running.
Ca service desk family release and support lifecycle dates ca technologies.
Ca service desk roadmap. Ca service operations insight. Service desk consolidation roadmap use this roadmap to identify and prioritize tasks that you need to complete in order to reach the vision of a consolidated service desk. Whats new in unified service desk 30.
Service catalogs and service management systems were highlighted as key needs in the. Change download preference errorinsavingpref current preference dwnldpreference change preference to. Assign and prioritize tasks.
Identify where task interdependencies and risks come into play or where additional resources are required. Ca services and ca support can help get you where you need to gooffering proven methodologies and actionable insights. If a incident is created in ca service desk then a corresponding task should get created in jira.
There are no developercustomizer specific changes in this release. It service desk by ca technologies provides innovative change management and extensive automation for your it service management. We take the frustration out of implementation so you can realize immediate and lasting benefits.
For a list of new features in this release see new feature information for administrators. When ticket is closed in jira the status should be update in ca service desk as completed. Ca single sign on formerly ca siteminder ca smf director.
Ca service metric analysis. Ca service desk dashboard. Ca service desk family release and support lifecycle dates ca technologies.
Security management problem. Call processing at startup service desk switchboard other user facing services user no no yes no no no yes no no yes yes yes yes 730 1830 800 1800. Any update done on jira like assignment comment logged etc.
Whats new in unified service desk 31. Ca service desk manager. Should be logged into ca service desk as a comment.
Vision and strategy summary roadmap lyle nevels deputy chief information officer. Ca service desk knowledge tools. Developers and customizers will be able to use the following new features in the unified service desk 30.