Built on salesforce cloud it allows you to seamlessly combine it operations management itom and cognitive capabilities to ensure the business is efficient compliant and secure. This community provides useful documents code samples utilities toolkits and integration resources that enhance the value of service desk express solutions.
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Bmc service desk express administrator s guide. Welcome to the service desk express formerly magic service desk community. This section provides information about what is new or what has changed in the bmc service desk 91 release including updates introduced by service packs and patches when they become available. Administrators bmc service desk express client side business rules administrators guide this guide describes setting up configuring and managing client side business rules.
We recommend upgrading to one of our current it service management itsm solutions. Problem management 70 users guide. Bmc remedy itsm includes the following applications and solutions.
Bmc helix remedyforce is comprehensive itsm that easily scales and adapts to the needs of mid size companies and large enterprises. Administrators bmc service desk express change management users guide this guide describes how to create modify and track change and problem requests using change management. The bmc remedy it service management data management administrators guide describes how to install and use the data management tool that is part of bmc remedy it service management bmc remedy itsm.
Bmc service desk express integration engine administrators guide. In 2017 bmc ended support for service desk express formerly known as magic solutions. Tip to stay informed of changes to this space place a watch on this page.
Bmc service desk solutions including bmc helix itsm and bmc helix remedyforce go beyond the help desk to deliver a wide range of business services. Bmc service desk express integration engine 102 administrators guide describes administrator tasks you can perform using the bmc service desk express integration engine that is an interface through which you can define data integration data sources data transformation importing and exporting. Bmc service request management bmc service request management srm allows it to define offered services publish those services in a service catalog and automate the fulfillment of those services for their users.
Bmc service desk express 101 business rules administrators guide provides information about defining and creating business rules and working with the business rules manager and business rules wizard. For more information see the bmc service desk.